gate.io Sign In

How to Login Account in Gate.io

How to Login Gate.io account【PC】

1. Go to mobile Gate.io App or Website.
2. Click on “Log in” in the upper right corner.
3. Enter your "Email" or "Phone number"
4. Click on “Log In” button.
5. If you forgot password, click on “Forgot Password”.

On the Log in page, enter your [Email] or [Phone number], and password that you specified during registration. Click "Log In" button

After that you have to slide to complete the puzzle

Now you are able to start trading!

How to Login Gate.io account【APP】

Open the Gate.io App you downloaded, click on the profile icon in the upper left corner for the Log in page.


On the Log in page, enter your email address or phone number, and password that you specified during registration. Click "Log In" button

Then you also have to complete the puzzle

Now you are able to start trading!

Forgot Gate.io Password

Web【PC】

If you forget your login password when you are trying to log in, please do as follows:

Click on "Forgot password?" on the login window.

Decide if you want to reset your login password by email or phone number

Then you have to slide to complete the puzzle

Input TOTP or leave blank if TOTP is not enabled and click "Submit".

An email has been sent to your email address, Please check your spam folder if you did not get the email in the inbox for a long time.

Click the blue link in the email.

Input the password twice here and click "Submit"

Then your password has been reset successfully. Please use the new password to log in to your account.


Mobile【APP】

Click on "Forgot password?" on the login page.

Decide if you want to reset your login password by email or by phone number. Then you just need to follow the instructions to complete the reset.

How to Reset Login Password on Gate.io

Mobile【APP】

Open Gate.io mobile app and log in to your account. Click on the top-left profile icon and go to "Security Center" - "Password (change)".


Input your old password, new password (twice), and TOTP (Google verification code). Then click on "Confirm and Save".


Web【PC】

Log in to your account. Move your cursor on the top-right profile icon and go to "Security verification" - "Password Manage" - "Password" - "Change".


Input your old password, new password (twice), and TOTP (Google verification code). Then click on "Confirm and Modify".

Note:
1.Withdrawal and C2C trading are disabled for 24 hours after resetting the password.

2.Your account will be logged out after the login password is reset. You need to log in again using the new password.

How to Verify Account in Gate.io

In order to ensure the safety of your assets, the legally compliant development of the crypto industry, and to reduce fraud, money laundering, blackmail, and other illegal activities, Gate.io makes it mandatory that all users obtain KYC ID Verification. Only after your account has obtained KYC ID verification, can you withdraw funds, use credit cards or debit cards to buy cryptocurrencies and to participate in Startup projects.

Identity Verification KYC Procedures 【APP】

Step 1: Open Gate.io mobile app. Log in to your account and click on the top-left profile icon.

Go to "Security Center" - "Identity authentification".


Step 2: Select your country, input your full legal name (twice), fill in your ID information, upload photos of both sides of your ID card, and a photo of you holding your ID. Make sure everything is filled in correctly and click on "CONTINUE".


Note
1. Image file format must be jpg or png, file size cannot exceed 4 MB.

2. Face should be clearly visible! Note should be clearly readable! Passport should be clearly readable!

3. Passport cover, photo page and yourself holding the passport and a note with your gate account id on it are required.


How to obtain KYC 2 verification

First, you need to go and check the status of your Identity authentication. The status should be "Advanced Identity Verification: not verified".

Click on "Advanced Identity Verification" to level up your ID verification and you will see your basic identity information

Read the instructions carefully and click on "Start certification" to start the verification process.

Identity Verification KYC Procedures 【PC】

Log in to your Gate.io account. Place your cursor on the top-right profile icon and go to "KYC (ID Verification)"

Click "Individual (verify now)"

Select your country, input your full legal name (twice), fill in your ID information, upload photos of both sides of your ID card, and a photo of you holding your ID. Make sure everything is filled in correctly and click on "Confirm and Submit".


After Verification, you will see the pending approval


Note
1. Image file format must be jpg or png, file size cannot exceed 4 MB.

2. Face should be clearly visible! Note should be clearly readable! Passport should be clearly readable!

3. Passport cover, photo page and yourself holding the passport and a note with your gate account id on it are required.


How to obtain KYC 2 verification

The steps to verify for advanced identity verification is the same on mobile

First, you need to go and check the status of your Identity authentication.

Click on "Advanced Identity Verification" to level up your ID verification.

Read the instructions carefully and click on "Start certification" to start the verification process.

How to Obtain Identity Verification as An Organization

Log in to your Gate.io account. Place your cursor on the top-right profile icon and go to "KYC (ID Verification)" - "Organization" - "Verify Now".


Fill in all the information required (country, company type, company name, registration number, website, business license) in "Corporate basic information". Then scroll down and move on to "Company representative information".

Provide all the requested information on your companys representative and related documents.


Provide all the requested information on the authorized representative of your company. Make sure everything is filled in correctly and then click on "Confirm and Submit".


Note:
1.Business identity verification requires corporate basic information, company representative information, related documents, and information about the authorized representative of the company. Please carefully read the instructions before filling in the boxes and uploading files.

2.One account can either verify as an individual or as an organization. It is not possible for one account to verify as both.

3.Verifications for businesses normally take 1 to 2 working days to review. Please strictly follow the instructions when uploading materials for business identity verification.

4.Business identity verification is not available on app yet.
 

Frequently Asked Questions (FAQ)

Why should you get your account identity verified?

You are required to verifying your identity at Gate.io by going through our KYC process.

Once your account is verified, you can ask to raise withdrawal limit for a specific coin if the current limit cannot satisfy your need.

With a verified account, your can also enjoy a faster and more smooth deposit and withdrawal experience.

Getting your account verified is also an important step to enhance security of your account.

Is Identity Verification (KYC) mandatory for deposit ?

You can deposit while preparing for Identity verification, but please make sure you have finished it before withdrawing.

As we may manual review some withdrawals flagged as suspicious ones by our risk management mechanism (“KYC Required”status in your withdrawal ), an advanced identity verification (KYC2) will be required as well. In that case, you may go to https://www.gate.io/myaccount/id_setup2 on our website to finish it.

Can not upload my pictures for KYC, what to do?

1. Pictures must be in jpg or png, and the size cannot exceed 4 MB.

2. No special characters are supported on your Full Name or passport / identity card or driver license number.

If you are sure your picture are in the correct format, please check if your name has any special characters on it. If there is, delete it and try again.

3. The current internet connection may not work well.
you may try to use another Internet connection;
or try our another domain: https://gatecn.io/;
or download our app and upload your pictures for KYC on app instead. Go to Security Center Identity Verification

If you have any further question, please contact us.

How long does KYC verification take and how to check if it is verified?

The processing time of KYC or identity verification may be half an hour to 12 hours.

Please note, if you have any withdrawal in verification status(KYC required), you have to go through both KYC 1 KYC2.

You can check back your KYC page a while later after uploading your document to see if your KYC went through.

Why my KYC documents are rejected?

You can verify your account with a photo ID issued by your government, such as a passport, a driver license or an identity card.

Please note:
1.The document should be valid, expired document will be rejected. When taking pictures, please check the example documents and follow it.

2. When taking your selfie, make sure more of your upper body displaying on your picture, especially your elbow.

3. The names should be the same with that on your identity document submitted. If you have entered it incorrectly when adding a phone number or in a failed identity verification attempt, you have to open a help ticket to change it to the correct one. You may email us or submit a ticket at https://support.gate.io/hc/en-us/requests/new

4. If it seems that your names can not be uploaded, please email us with the names you are going to entered in the name filed. Our support agent will help you out.

5.Make sure you write your own gate.io account id on the note, not the ID on the example picture. The account id is a serial number working as a unique identifier representing your account at Gate.io.

How to check My account ID?

You can see it at the top of my funds page : https://www.gate.io/myaccount
MY id xxx, together with your current tier.